ANALYSIS OF TOTAL QUALITY MANAGEMENT: WORK ENVIRONMENT, JOB DESCRIPTION AND JOB SATISFACTION ON COMMUNITY SATISFACTION

Abstract

Background: Total Quality Management (TQM) is an institutional approach to quality improvement that seeks to improve quality in all processes and activities, in this case, the work environment and employee job satisfaction.

Research Purpose: This study aims to analyze TQM: work environment, job description, job satisfaction on community satisfaction.

Research Method: This study used quantitative research with a survey design approach. Data collection on work environment, job description, job satisfaction, and community satisfaction in the Kebomas sub-district office services, was held in September-October 2024 and involved 100 respondents. These respondents were selected using purposive sampling, and the data were analyzed using multiple linear regression.

Findings: The results showed there was an influence work environment, job description, and employee job satisfaction on the satisfaction of community service users of the Kebomas sub-district office. Based on the correlation analysis (R=0.877) the work environment and employee job satisfaction on community satisfaction shows a positive and very strong relationship and the t-test showed t count = 4.093 and t table = 2.004 (t count> t table) it means the job satisfaction factor is the most dominant influence on community satisfaction.

Conclusion: Total Quality Management of the work environment, job description, and employee job satisfaction influenced community satisfaction. However, the application of TQM in government institutions is crucial to give better service to the community.